Return Policy

Warranty and Returns

30 Day Returns

Customer’s satisfaction is our priority at rearflame and we accept returns and exchanges within 30 days from the date your items were received.

Please contact our Customer Service Team if you have a returns request. We will provide you with a return RMA form.

rearflame’s Returns Policy : How Can We Help You?

Defective items

If you receive faulty or broken items:

1.Take pictures (below 2MB)of the item send it to our support center

2.We will review your case and resolve it within ONE business day.

Incorrect items

If you ordered the wrong item or the wrong size:

We accept returns for refund or exchange. Please note that the customer is responsible for all shipping costs and these are non-refundable.

rearflame does not supply prepaid return labels.

If you have received the wrong item:

1.Please take pictures (below 2MB)of the incorrect items, item code, and the packing information and send them to our support center.

2.We will review your case and resolve it within ONE business day.

Missing Items/Accessories

1.Please check the shipping information on your account. Sometimes your order is shipped as separate packages.

2. If you have received all of your packages but didn’t receive all of your items, please take pictures of the packing information and send them to our support center. We will be happy to help you resolve this issue.

Other issues

If you don’t like your items:

If you don’t like your items, please contact our customer service and we will instruct you on how to return them.

Notes For Returns

Items must be returned with the following characteristics:

-Unworn/used

-Unwashed

-In their original state with all labels, tags,and original packaging.

- Must follow the return RMA instructions given by our staff via the Ticket Center.

Please contact our Support Center for further help. We will do our very best to help you.